Case Manager - Veteran Program

Job Summary

St. Patrick Center, a ministry of Catholic Charities, is hiring a case manager for our Shallow Subsidy program. We are looking for candidates with exceptional interpersonal skills for the position of Shallow Subsidy Case Manager. The case manager will use best practices to assess the housing needs of veterans who are at risk of becoming or are currently unhoused, will utilize a wrap-around philosophy to assist veteran families in maintaining self-sufficiency and housing stability, will meet with the veteran families to develop a plan of care, and coordinate individualized services for housing and financial stability, among other duties. Moreover, the Shallow Subsidy Case Manager must have an interest in helping veterans reach their full potential. This position works Monday-Friday, 8:00 AM-4:30 PM. The salary range is between $40,000-$50,000.

Job Responsibilities

• Make in-home visits to observe indicators of client’s progress 
• Conduct monthly interviews with clients to help develop and monitor an Individual Service Strategy 
• Contribute to the ideas and processes of the Case Management (CM) team 
• When needed assist with housing placement based on desires of clients 
• Work with case management (CM) team to address long-term financial stability needs of client 
• Work directly with veterans who require therapeutic interventions • Coach clients in learning skills for problem solving and long-range planning 
• Make appropriate referrals either to SPC Programs and Agency Partners 
• Responsibility for completion and goal attainment of indicators outlined in grant and individual housing goals 
• Assist in all activities consistent with daily duties of CM team to include home visits, child programming (if necessary), family crisis, ongoing housing stability • Assist and complete special case management projects as directed by supervisor 
• Responsible for completion of departmental goals of case management as outlined by grants 
• Assess the client’s strengths, desires, and immediate/long term needs 
• Develop or contacting family and natural supports which exist in the community 
• Collaborate with the Wrap-Around Team that was developed • Receive input from CM team members regarding employment, housing, mentoring, substance abuse and other immediate/long term needs 
• Document all referrals or services provided to client into the ECM 
• Complete daily and monthly departmental paperwork 
• Update daily clients’ electronic files in ECM to include any types of contact with clients, services or any internal or external referrals •
• Adhere to the strategies and goals outlined in Housing Plan 
• Assist team members in addressing needs of client by providing transportation, clothing, furniture, food, hygiene kits, job referrals or any other necessary referral like mentoring, substance use, mental health and advanced training opportunities 
• Coach clients to make solid, well-informed decisions 
• Refer client to additional resources to address other service needs, i.e., legal assistance, VA benefits, community substance use counseling, etc. 
• Research additional benefits available to enhance service being provided 
• Engage client, family and natural supports in community setting when feasible and desired by client 
• Participation in at least one Agency Sponsored Fundraising event per year 
• Works with other Employment and Veteran Services Departmental staff 
• Works with the staff in other SPC programs • Networks with federal, state, and local agencies 
• Other duties as assigned

Job Requirements

• College degree or 4 to 6 years equivalent professional experience required 
• Knowledge of housing and other supportive service resources 
• Interest in helping veterans reach their full potential 
• Excellent computer skills and ability to process large amounts of data 
• Ability to work well with a wide range of people in various settings 
• Ability to perform effective case management • Ability to follow, understand and meet grant requirements including paper work 
• Ability to handle confidential information 
• Ability to remain calm in stressful situations 
• Ability to manage large caseload

REQUIRED

• Driver License required (MO residents require Class E) • Reliable vehicle is required 
• Current and valid auto insurance required 
• Available to work a minimum of 37.5 hours a week

PREFERRED QUALIFICATIONS 

• Minimum of one year’s experience working with individuals with mental illness preferred