Associate, Quality Assurance
St Louis, MO, US, 63108-2707
Since its founding in 1985, Queen of Peace Center (QOPC) has been providing family-centered behavioral healthcare for women, children, and families. As a member of the Federation of Catholic Charities, we serve the metropolitan and surrounding St. Louis area through four core programs: prevention, education, treatment, and housing.
Job Summary
Under the direction of the Quality Manager, provide support in the day-to-day operations of the Mental Health and Substance Use service line quality department.
Job Responsibilities
Assist in record request process, including reviewing requests, obtaining records, tracking and scanning requests into the EHR and reviewing documentation with Quality Director
Facilitate tracking and reporting process of incident reports and grievances
Assist in implementation and monitoring of Trauma Informed Care and Zero Suicide initiatives
Assisting in case record review process
Assist in implementation and data collection of client satisfaction surveys
Receive and distribute faxes
Tracking training and compliance with regulations
Assist with arranging and presenting ministry specific trainings, tracking attendance and certificates
Register new coworkers in Relias and assigning training
Participate in case reviews/file audits
Assist with best practice research projects
Utilize spreadsheets and pivot tables for data analysis
Serve on Safety and Environment of Care committees
Assist in data management for outputs and outcomes that require manual aggregation and analysis
Job Requirements
Ability to:
understand regulations, quality standards and best practices
communicate effectively to individuals and groups
Understand behavioral health regulations
Proficient in Excel
Ability to utilize and navigate EHR systems
Excellent written and verbal communication skills
Bachelors degree in mental health or related field preferred
Queen of Peace Center does not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities. Queen of Peace Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability.
Pre-Employment Screening
All candidates receiving an employment offer must submit a pre-employment screening. The screenings will include criminal background check and other background checks (as needed), Family Care Safety Registration, drug screen, an employment and education or licensure/certification verification, and Covid-19 and Influenza vaccination. Various positions will require physical examination, Tuberculosis screening and Hepatitis A. All offers are contingent upon successful completion of required screening.