Client Services Monitor PT
St Louis, MO, US, 63101-1114
St. Patrick Center provides opportunities for self-sufficiency and dignity to people who are homeless or at risk of becoming homeless. Individuals and families build permanent, positive change in their lives through safe and affordable housing, sound mental and physical health, and employment and financial stability.
Working collaboratively with individuals, businesses, government and other service providers, St. Patrick Center will end chronic homelessness in the St. Louis region through Housing First, an evidence-based practice that tells us to remove barriers, do intake and assessment early, move people into housing and offer them support to achieve their goals.
Job Summary
St. Patrick Center a ministry of Catholic Charities, is hiring a Client Services Monitor. As a Client Services Monitor, you’ll play a crucial role in observing daily pedestrian traffic, assisting visitors, and ensuring a safe, friendly environment for everyone. Skills in de-escalation and communication will shine as individuals are guided to the right entrances. The Client Services Monitor provides essential support to SPC staff during critical moments and contributes to a safe, welcoming atmosphere that makes seeking services a smooth process. The Client Services Monitor must be available to work weekendsThe hourly wage for this part-time position is $15.00 to $20.00 an hour.
Job Responsibilities
• Direct individuals to appropriate entrances such as volunteers, visitors and persons seeking services.
• Use appropriate de-escalation techniques to defuse volatile persons on agency property.
• Assists SPC staff responding to “Red Folder” calls at Welcome Center Entrance, Client Deck and other locations
• Use appropriate judgment to call “911” for emergency assistance.
• Provide a welcoming presence to persons visiting or seeking services at SPC.
• Maintain clean and professional appearance.
• Check-in each morning with the CSO Manager for daily activities scheduled at St. Patrick Center
• Provide intake triage as needed.
• Complete agency Incident Reports as needed.
• Other duties as assigned.
Job Requirements
• Direct individuals to appropriate entrances such as volunteers, visitors and persons seeking services.
• Use appropriate de-escalation techniques to defuse volatile persons on agency property.
• Assists SPC staff responding to “Red Folder” calls at Welcome Center Entrance, Client Deck and other exterior agency area locations.
• Use appropriate judgment to call “911” for emergency assistance.
• Provide a welcoming presence to persons visiting or seeking services at SPC.
• Maintain clean and professional appearance.
• Check-in each morning with the CSO Manager for daily activities scheduled at St. Patrick Center
• Provide intake triage as needed.
• Complete agency Incident Reports as needed.
• Other duties as assigned.
Skills Required for Success in Job
• Ability to interface with a diverse population.
• Excellent communication skills
• Ability to work flexible hours.
Preferred Qualifications
• Law enforcement background strongly preferred.
• Reliable transportation is preferred.
• Valid and current auto insurance is preferred
St. Patrick Center does not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities. St. Patrick Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability.
Pre-Employment Screening
All candidates receiving an employment offer must submit a pre-employment screening. The screenings will include criminal background check and other background checks (as needed), Family Care Safety Registration, drug screen, and an employment and education or licensure/certification verification. Various positions will require physical examination, Tuberculosis screening and Hepatitis A. All offers are contingent upon successful completion of required pre-employment screening.