Coordinated Street Outreach Manager
St Louis, MO, US, 63101-1114
St. Patrick Center provides opportunities for self-sufficiency and dignity to people who are homeless or at risk of becoming homeless. Individuals and families build permanent, positive change in their lives through safe and affordable housing, sound mental and physical health, and employment and financial stability.
Working collaboratively with individuals, businesses, government and other service providers, St. Patrick Center will end chronic homelessness in the St. Louis region through Housing First, an evidence-based practice that tells us to remove barriers, do intake and assessment early, move people into housing and offer them support to achieve their goals.
St. Patrick Center, a ministry of Catholic Charities, is a USA Today 2024 Top Workplaces winner! We are recognized as a multi-year St. Louis Post Dispatch Top Workplaces for our Purpose and Values, having received this distinction consecutively in 2022 and 2023. We are valued by employees for our culture excellence as demonstrated by winning the Top Workplace's Culture Excellence awards for Employee Appreciation, Employee Well-Being, Work-Life Flexibility, Professional Development, and Innovation in 2023. St. Patrick Center has also gained recognition as a 2023 Top Workplaces Woman-Led organization, Regional award, and Nonprofit Industry award winner.
Job Summary
St. Patrick Center, a ministry of Catholic Charities, is hiring a Coordinated Street Outreach (CSO) Manager. The manager will provide oversight for the CSO team and will assist with identifying, outreaching, and providing services to homeless individuals and families. The manager will be responsible for paperwork and reporting in regard to grants, will oversee typical daily work of program staff to ensure that documentation requirements and outcomes are completed. Responsible for the creation and oversight of all program reports. This coordinator will work closely with local community organizations to ensure service delivery. The core working hours is Monday through Friday, 8am to 4:30pm. The salary range is between $50,000 and $60,000.
Job Responsibilities
- Explore and investigate areas where potential clients may be staying.
- Respond to calls and requests from the community to assist homeless persons when possible.
- Supervise a team of 4 outreach workers to provide street outreach to St. Louis City, County, and surrounding counties.
- Supervise the on-site client services monitors to ensure that safety of staff and clients.
- Develop relationships with local community organizations, police departments and city contacts to build partnerships and ensure service delivery.
- Attend and participate in Continuum of Care meetings.
- Organize and lead a collaborative outreach meeting amongst fellow outreach agencies.
- Develop materials and make available to community agencies and members.
- Refer clients to appropriate community agencies and shelter providers as needed.
- Provide case management for Mobile Outreach clients as needed.
- Record services provided and maintain notes for on-going clients in CaseWorthy and ServicePoint within 24 hours.
- Complete regular quality audits on hard files and in all databases.
- Assist in inclement weather (extreme cold/extreme heat) planning and implementation.
- Responsible for agency policy regarding work hours, building security and all written personnel standards.
- Maintain vehicle including tracking mileage and gasoline, when driving
- Monitor program budget on a monthly basis.
- Complete monthly, quarterly, and yearly reporting as needed per grant requirements.
- Other duties as assigned.
Job Requirements
- Bachelor’s degree in human services, counseling, social work, or related field
- Prior management experience and preparing statistical reports.
- Prior experience working with socially/economically disadvantaged persons, assisting with housing placement and landlord development activities preferred.
- Working knowledge of Microsoft Office and data entry experience.
- Recognize personal strengths and limitations regarding time, skill, and knowledge.
- Understand workforce demands and adapt to workforce tasks.
- Ability to work with a highly diversified workforce.
- Ability to adapt to a fast changing/paced workforce and position.
- Ability to work with clients that struggle with Substance Use and Severe and Persistent Mental Illnesses
- Ability to communicate and work as a team member, especially with partner.
- Ability to build productive relationships.
- Ability to set limits with clients.
- Ability to engage new clients.
- Ability to assess persons and situations.
SKILLS REQUIRED FOR SUCCESS IN JOB
- Driver License required (MO residents require a Class E)
- Valid and current auto insurance
- Reliable vehicle required.
- CPR/AED/First Aid Trained.
- Trauma Informed Care Trained.
RESOURCES FOR WHICH ACCOUNTABLE
- Coordinated Street Outreach Workers
- Client Services Monitors
St. Patrick Center does not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities. St. Patrick Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability.
Pre-Employment Screening
All candidates receiving an employment offer must submit a pre-employment screening. The screenings will include criminal background check and other background checks (as needed), Family Care Safety Registration, drug screen, an employment and education or licensure/certification verification, and Covid-19 and Influenza vaccination. Various positions will require physical examination, Tuberculosis screening and Hepatitis A. All offers are contingent upon successful completion of required screening.