Manager of Intake Services

The Manager of Intake Services oversees the intake and admissions process to ensure a smooth and trauma-informed experience for individuals entering treatment. This role involves a blend of direct clinical responsibilities and departmental management, ensuring intake assessments are performed efficiently while maintaining quality standards across all intake and admission functions.

This position is responsible for:

▫ 50% Clinical Responsibilities – Performing intake assessments, diagnosing, admitting clients, and referring them to appropriate programs.

▫ 50% Management Responsibilities – Overseeing intake staff, ensuring quality standards, maintaining compliance with regulatory requirements, and supporting overall clinical operations in both residential and outpatient treatment programs.

▪ Key responsibilities:

▫ Clinical Responsibilities (50%)

◦ Conduct intake assessments, including psychosocial evaluations and diagnostic assessments, to determine program eligibility.

◦ Complete the client’s initial treatment plan upon intake.

◦ Review all treatment related records and assign appropriate clinical diagnosis.

◦ Administer screenings covering substance use disorder, mental health, trauma, and daily functioning.

◦ Provide individual counseling, evaluations, and referrals, ensuring a smooth transition into treatment.

◦ Maintain client records in accordance with DMH, accrediting body, and agency standards.

◦ Communicate with external agencies, including detoxification centers, treatment facilities, and referral partners.

◦ Participate in team meetings, supervision, and case consultations as needed.

◦ Meet weekly billing expectations related to clinical duties.

◦ Perform other duties as assigned within the scope of the position.

▫ Management Responsibilities (50%)

◦ Supervise and support full-time intake assessor, benefits coordinator and intake coordinator ensuring high-quality and efficient client admissions.

◦ Ensure appropriate census is maintained.

◦ Monitor and maintain compliance with licensing and accreditation standards.

◦ Review assessments of intake department to ensure standards, assignments, and diagnosis are accurate.

◦ Ensure that intake processes align with best practices in trauma-informed and family-centered care.

◦ Track and report on key intake metrics, identifying opportunities for process improvements.

◦ Collaborate with Residential and Outpatient Directors to facilitate a smooth transition from intake to the appropriate programs.

◦ Collaborate with Residential Director to efficiently manage bed waitlist and ensure clients are transitioned from outpatient to residential as expediently as possible when appropriate.

◦ Work closely with Sr. Director of Community Services to facilitate admissions from community partners to outpatient and residential treatment as appropriate.

◦ Participate in agency meetings as requested, contributing insights from the intake perspective.

◦ Provide ongoing training and development opportunities for intake staff.

◦ Collaborate with other clinical and administrative teams to enhance service delivery.

◦ Perform regular quality checks of service delivery related to the intake department.

◦ Participate as a key member of the File Review Committee to assist with ensuring clinical quality and compliance.

◦ Perform other duties as assigned within the scope of the position.

Supervisory or leadership experience preferred.

-Excellent interpersonal, communication, and critical thinking skills.

▫ Master’s degree in social work, counseling, psychology, or a related field.

▫ Missouri PLPC, LPC, LMFT, LCSW preferred.

▫ Strong knowledge of trauma-informed care and evidence-based treatment practices.