Client Services Monitor
St Louis, MO, US, 63101-1114
St. Patrick Center provides opportunities for self-sufficiency and dignity to people who are homeless or at risk of becoming homeless. Individuals and families build permanent, positive change in their lives through safe and affordable housing, sound mental and physical health, and employment and financial stability.
Working collaboratively with individuals, businesses, government and other service providers, St. Patrick Center will end chronic homelessness in the St. Louis region through Housing First, an evidence-based practice that tells us to remove barriers, do intake and assessment early, move people into housing and offer them support to achieve their goals.
St. Patrick Center, a ministry of Catholic Charities, is a USA Today 2024 Top Workplaces winner! We are recognized as a multi-year St. Louis Post Dispatch Top Workplaces for our Purpose and Values, having received this distinction consecutively in 2022 and 2023. We are valued by employees for our culture excellence as demonstrated by winning the Top Workplace's Culture Excellence awards for Employee Appreciation, Employee Well-Being, Work-Life Flexibility, Professional Development, and Innovation in 2023. St. Patrick Center has also gained recognition as a 2023 Top Workplaces Woman-Led organization, Regional award, and Nonprofit Industry award winner.
Job Summary
The St. Patrick Center, a ministry of Catholic Charities, is hiring a Client Services Monitor. The Client Services Monitor is a part of the Coordinated Street Outreach (CSO) team. The monitor will observe and evaluate the daily pedestrian traffic on the St. Patrick Center (SPC) property. They will notify appropriate St. Patrick Center staff of disturbances at the Tucker Street entrance, Welcome Center Reception, and Hadley Street entrance. This position works works second shift and must be available to work weekends. The wage range for this position is $15 to $20 an hour.
Job Responsibilities
- Direct individuals to appropriate entrances such as volunteers, visitors and persons seeking services
- Use appropriate de-escalation techniques to defuse volatile persons on agency property
- Assists SPC staff responding to “Red Folder” calls at Welcome Center Entrance, Client Deck and other exterior agencyarea locations
- Use appropriate judgment to call “911” for emergency assistance
- Provide a welcoming presence to persons visiting or seeking services at SPC
- Maintain clean and professional appearance
- Check-in each morning with the CSO Manager for daily activities scheduled at St. Patrick Center
- Provide intake triage as needed
- Complete agency Incident Reports as needed
- Other duties as assigned
Job Requirements
- Minimum of Associate degree required
- Five to ten years of Client Services Monitor related experience
- Requires valid driver's license (MO residents require Class E)
- Ability to work weekends
Preferred Qualifications
- Reliable transportation is preferred
- Valid and current auto insurance is preferred
Skills Required for Success in Job
- Ability to interface with diverse population
- Excellent communication skills
- Ability to work flexible hours
St. Patrick Center does not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities. St. Patrick Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability.
Pre-Employment Screening
All candidates receiving an employment offer must submit a pre-employment screening. The screenings will include criminal background check and other background checks (as needed), Family Care Safety Registration, and an employment and education or licensure/certification verification. Various positions will require Tuberculosis screening and Hepatitis A. All offers are contingent upon successful completion of required screening.