Housing Focused Case Manager
St Louis, MO, US, 63101-1114
St. Patrick Center provides opportunities for self-sufficiency and dignity to people who are homeless or at risk of becoming homeless. Individuals and families build permanent, positive change in their lives through safe and affordable housing, sound mental and physical health, and employment and financial stability.
Working collaboratively with individuals, businesses, government and other service providers, St. Patrick Center will end chronic homelessness in the St. Louis region through Housing First, an evidence-based practice that tells us to remove barriers, do intake and assessment early, move people into housing and offer them support to achieve their goals.
Position Summary
St. Patrick Center is hiring a Housing Focused Case Manager. The case manager assists individuals exiting homelessness and entering housing with obtaining and retaining permanent housing and financial stability, engages clients by establishing trust and collaborative relationships, and provides outreach services to clients, among other duties. Moreover, the Housing Focused Case Manager will have prior experience working with socially and economically disadvantaged individuals and assisting with housing placement. This position works Monday-Friday, 8:00 AM-4:30 PM.
Overview and Responsibilities
• Assist clients with creating goals in short- and long-term housing and financial stability.
• Utilize client strengths and preferences as foundation on which to build goals.
• Develop housing stability plan with client, other treatment providers, family members and community supports with bi-monthly updates.
• Provide education and support to family members about work with permission of client.
• Gather input about skills, interests, strengths, etc. of client and ideas for establishing a system of support.
• Assist clients with financial stability including but not limited to obtaining employment and/or government benefits.
• Provide outreach services to client when appointments are missed or appear to disengage in services by using variety of methods to discover interference with housing stability.
• Create budget plan with all clients and update when housed as necessary due to changes in income and/or expenses.
• Review and/or prepares check requests and gathers supporting documentation for client support services.
• Make in-home visits to observe indicators of client exits program.
• Refer client to St. Patrick Center (SPC) programs and community service providers as needed.
• Utilize and coordinate housing efforts with case managers and other staff at SPC and in community.
• Maintain detailed records of client services/expenditures and closely monitor expenditures to prevent over or under spending of funds.
• Maintain and update daily the required documentation paper and electronic files of clients.
• Accurately enter client activity and provide services in Case Worthy and HMIS client tracking systems within 1 business day of activity/service.
• Compliance with HIPAA regulations
• Foster strong working relationships with community-based organizations and partner agencies
• Provide consistent communication with partner agencies/organizations to ensure coordination of services.
• Maintain database of current and community partners
• Participate in team meetings.
• Communicate individually with team members between meetings in order to coordinate services and generate ideas to help achieve housing goals of clients.
• Provide staff training for new team members.
• Outcomes: 85% of those served exit program to stable permanent housing with positive experience
• Outcomes: 60% of those served increase their total income
• Maintain database of current and potential community partners by securing a minimum of 4 new contacts per month
• Other duties as assigned.
Knowledge and Experience Requirements
• Requires bachelor’s degree.
• Degree in Human Services, Counseling, Social Work, or related field preferred.
• Prior experience working with socially/economically disadvantaged persons and assisting with housing placement and landlord development activities preferred.
• Requires driver’s license (Missouri residents require Class E)
• Requires valid and current auto insurance and reliable vehicle.
Skills and Competencies Required
- Work ethically with integrity by treating people with dignity and respectAbility to maintain confidential information.
- Ability to work with a diverse population.
- Collaborate with colleagues, volunteers, and community providers while demonstrating the philosophy and values of St. Patrick Center
- Excellent verbal, written and interpersonal communication skills.
- Ability to set strong personal boundaries.
- Ability to communicate with team and others regarding client relations.
- Values and contributes to team building.
- Working knowledge of Microsoft Office and data entry experience
- Working knowledge of landlord-tenant laws and rights
- Working knowledge of Motivational Interviewing
Resources for Which Accountability
- None
St. Patrick Center does not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities. St. Patrick Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability.
Pre-Employment Screening
All candidates receiving an employment offer must submit a pre-employment screening. The screenings will include criminal background check and other background checks (as needed), Family Care Safety Registration, drug screen, and an employment and education or licensure/certification verification. Various positions will require physical examination, Tuberculosis screening and Hepatitis A. All offers are contingent upon successful completion of required screening.