Manager of Donor Engagement
St Louis, MO, US, 63101-1114
St. Patrick Center provides opportunities for self-sufficiency and dignity to people who are homeless or at risk of becoming homeless. Individuals and families build permanent, positive change in their lives through safe and affordable housing, sound mental and physical health, and employment and financial stability.
Working collaboratively with individuals, businesses, government and other service providers, St. Patrick Center will end chronic homelessness in the St. Louis region through Housing First, an evidence-based practice that tells us to remove barriers, do intake and assessment early, move people into housing and offer them support to achieve their goals.
Position Summary
St. Patrick Center, a ministry of Catholic Charities, is hiring a Manager of Donor Engagement to join our Philanthropy team. In this role, you will cultivate and steward a portfolio of donors, drive fundraising initiatives, and enhance donor engagement activities. You will also see that our donor recognition and acknowledgment processes ensure supporters feel valued. You will nurture relationships with donors and manage the moves management process. As the Manager of Donor Engagement, you will focus on retaining donors, upgrading gifts, and acquiring new supporters. We are looking for someone to evaluate and grow the monthly giver program, tracking engagement for a future Giving Society, and proactively developing donor relationships through events and volunteering. The core working hours are Monday through Friday, 8:00 am to 4:30pm.
Overview and Responsibilities
• Nurture midlevel donors and manage the moves management process with focus on retaining donors, upgrading gifts and acquiring new donors
• Evaluate, enhance and grow monthly (sustaining) giver program
• Track engagement and create plans for future formalized Giving Society
• Proactively develop and cultivate donors to strengthen their relationship with SPC through events, volunteering, and annual giving opportunities
• Engage new donors in stewardship plan to connect them with SPC and educate on opportunities to get more involved with SPC
• Assist the Sr. Director in creating a formalized stewardship plan for annual fund donors
• Implement and manage midlevel and monthly donor stewardship activities, including a quarterly Donor Days and weekly thank you calls
• Assist the Sr. Director in the planning and execution of donor recognition and cultivation events including fundraising events
• Ensure donor recognition and appreciation is appropriately occurring at all levels of giving including events sponsors and event attendees
• Develop and implement strategies for donor acquisition, retention and upgrades through personal visits, presentations, direct and electronic mail, collaborate with Communication Manager as needed with communication strategies
• Work with Communications Manager to develop materials and to source donor stories in support of annual giving
• Collaborate with Communications Manager to identify and secure speaking engagements with community groups to explain SPC mission and philanthropic needs
• Participate weekly in meaningful donor communication (personal visits, engaging phone conversation or significant email engagement)
• Serve as primary leader for monthly donors/sustainers eventual Giving Society, delegate to direct reports as needed
• Serve as primary leader for Operation Safe at Home Campaign, collaborating with colleagues in Philanthropy as needed
• Assist the Sr. Director on the preparation of annual fundraising plan and year-end reporting
• Manage and lead Special Events Coordinator and ensuring event fundraising goals are met; committee satisfaction and event logistics are successful
• Manage and lead Donor Engagement Coordinator to ensure portfolio stewardship and maintain best practices for donor stewardship with timely acknowledgement and follow-up
• Ensure entry of correspondence and other touches with donors and prospects into the donor database
• Serve on the Philanthropy management team to ensure department goals are reached
• Other duties as assigned
Knowledge and Experience Requirements
• Bachelor’s degree required
• Four or more years’ experience in non-profit fundraising, including focused relationship building skills and customer services
Skills and Competencies Required
• Strong computer literacy required, demonstrated proficiency with Microsoft products and Raisers Edge NXT
• Must be willing to participate in evening or weekend events
• Working knowledge of donor stewardship techniques, budgets, and event best-practices
• Strong communication and time-management skills
• Able to work independently and be responsible for professional deadlines
• Strong team member, working well with staff, volunteers and other professionals
Resources for Which Accountable
• Recruits, interviews, hires, and trains Philanthropy staff (Special Events Coordinator and Donor Engagement Coordinator).
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with agency policy.
St. Patrick Center does not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities. St. Patrick Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability.
Pre-Employment Screening
All candidates receiving an employment offer must submit a pre-employment screening. The screenings will include criminal background check and other background checks (as needed), Family Care Safety Registration, drug screen, and an employment and education or licensure/certification verification. Various positions will require physical examination, Tuberculosis screening and Hepatitis A. All offers are contingent upon successful completion of required screening.