Program Manager
St Louis, MO, US, 63101-1114
St. Patrick Center provides opportunities for self-sufficiency and dignity to people who are homeless or at risk of becoming homeless. Individuals and families build permanent, positive change in their lives through safe and affordable housing, sound mental and physical health, and employment and financial stability.
Working collaboratively with individuals, businesses, government and other service providers, St. Patrick Center will end chronic homelessness in the St. Louis region through Housing First, an evidence-based practice that tells us to remove barriers, do intake and assessment early, move people into housing and offer them support to achieve their goals.
Position Summary
St. Patrick Center, a ministry of Catholic Charities, is seeking a Program Manager for our Emergency Housing Program. We are looking for a dedicated individual to oversee all operations of the Emergency Housing Program and manage staff to ensure exceptional care for all participants in Grace House and Women’s Night Program. As the Program Manager, you will provide support to staff regarding participant needs and implement innovative strategies that aid participants on their journey toward stability and self-sufficiency. We are searching for a professional who is passionate about creating long-term change and providing stability to vulnerable populations. In this role, you will also oversee budgeting and the grant process to ensure the necessary resources are received. The core working hours for this position are Monday through Friday, from 8:00 AM to 4:30 PM.
Overview & Responsibilities
- Supervise and schedule emergency housing programs.
- Accountable for program strategy including collaboration with other ministries and agencies to address needs of clients, improve program outcomes, and ensure long-term sustainability
- Manage program quality, identifying and implementing operational improvements to improve effectiveness and client outcomes.
- Responsible for developing annual budget and meeting fiscal objectives of the program.
- Provide individual counseling and assist with case management for the clients.
- Manage all program activities input into HMIS systems CaseWorthy and Wellsky.
- Act as liaison with Get Help, Coordinated Street Outreach, and inclement weather following referrals.
- Complete all reports related to grants received from grant funders.
- Carry out specific grant requirements.
- Provide counseling, case management and crisis intervention for clients.
- Provide initial and ongoing assessment of clients’ progress and needs and update monthly.
- Coordinate services with behavioral health staff.
- Oversee budget and implement spending based on program and client need.
- Refer clients to appropriate community agencies, assisting clients when needed.
- Understand and implement the coordinated entry process.
- Provide ongoing assessments utilizing the SPDAT.
- Advocate for women and men in the program.
- Work closely with coordinated entry, attend weekly case conferencing meetings.
- Rotate weekly on call schedule with case manager.
- Other duties as assigned.
Knowledge & Experience Requirements
- Bachelor’s degree in social work, counseling, or 5 years of related experience.
- Supervisory experience.
- Experience in counseling and case management.
- Trauma Informed Care trained and knowledge of trauma related therapies.
- CPR/AED/First Aid Trained
- Counseling and crisis intervention expertise
Skills & Competencies Required
- Requires driver’s license (MO residents require Class E).
- Requires valid and current auto insurance.
- Requires reliable vehicle.
- Work a minimum of 37.5 hours a week.
- Willingness to alter work schedule to monitor overnight program.
- Understand workforce demands and adapt to workforce tasks.
- Understanding of mental illness and chemical dependency.
- Recognize personal strengths and limitations regarding time, skill, and knowledge.
- Self-motivated with excellent communication skills and ability to work as team player, especially with partner agencies and build productive relationships.
- Ability to work with highly diversified workforce and have understanding and knowledge of cultural diversity.
- Ability to work with clients that struggle with Substance Use and Severe and Persistent Mental Illnesses.
- Ability to set professional boundaries and limits with clients.
Resources for which Accountable
• Recruits, interviews, hires, trains WNP staff (Case Manager and Night Assistants).
• Oversees the daily workflow of the WNP Program.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with agency policy
St. Patrick Center does not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities. St. Patrick Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability.
Pre-Employment Screening
All candidates receiving an employment offer must submit a pre-employment screening. The screenings will include criminal background check and other background checks (as needed), Family Care Safety Registration, drug screen, and an employment and education or licensure/certification verification. Various positions will require physical examination, Tuberculosis screening and Hepatitis A. All offers are contingent upon successful completion of required screening.