Quality Associate
St Louis, MO, US, 63108-2707
Since its founding in 1985, Queen of Peace Center (QOPC) has been providing family-centered behavioral healthcare for women, children, and families. As a member of the Federation of Catholic Charities, we serve the metropolitan and surrounding St. Louis area through four core programs: prevention, education, treatment, and housing.
Position Summary
Under the direction of the Quality Manager, provide support in the day-to-day operations of the Mental Health and Substance Use service line quality department.
Overview and Responsibilties
Facilitate the daily tasks of the record request process, including reviewing requests, obtaining records, tracking and scanning requests into the EHR and reviewing documentation with Director of Quality
Assist in implementation and monitoring of Trauma Informed Care and Zero Suicide initiatives, including preparing meeting agendas and taking minutes, assisting with projects, and being a champion of the initiatives throughout the service line
Assisting in case record review processes and participate in quarterly file audits
Assist in implementation and data collection of client satisfaction surveys
Receive and distribute faxes, mail, and other communication for the Quality Department
Overview and Responsibilities
Tracking training completion and compliance with regulations.
Assist with arranging and presenting ministry specific trainings, tracking attendance and completing and distributing CE certificates.
Register new coworkers in Relias and assigning training specific to their role
Assist with best practice research projects
Support the Quality Improvement Committees at Queen of Peace Center and Saint Louis Counseling, including preparing materials, taking meeting minutes, and completing assigned projects to advance the work of each committee
Utilize spreadsheets and pivot tables for data analysis
Assist with Catholic Charities and MH/SUD service line accreditation activities, including participation on workgroups and completing projects as assigned
Support the Director of Quality on other pertinent projects as needed
Serve on Safety and Environment of Care committees
Assist in data management for outputs and outcomes that require manual aggregation and analysis
Knowledge and Experience Requirements
Bachelor’s degree in mental health or related field
Skills and Competencies Required
Ability to:
understand regulations, quality standards and best practices
communicate effectively to individuals and groups
Understand behavioral health regulations
Proficient in Excel
Ability to utilize and navigate EHR systems
Excellent written and verbal communication skills
Queen of Peace Center does not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities. Queen of Peace Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability.
Pre-Employment Screening
All candidates receiving an employment offer must submit a pre-employment screening. The screenings will include criminal background check and other background checks (as needed), Family Care Safety Registration, drug screen, an employment and education or licensure/certification verification, and Covid-19 and Influenza vaccination. Various positions will require physical examination, Tuberculosis screening and Hepatitis A. All offers are contingent upon successful completion of required screening.