Veteran Program Manager
St Louis, MO, US, 63101-1114
St. Patrick Center provides opportunities for self-sufficiency and dignity to people who are homeless or at risk of becoming homeless. Individuals and families build permanent, positive change in their lives through safe and affordable housing, sound mental and physical health, and employment and financial stability.
Working collaboratively with individuals, businesses, government and other service providers, St. Patrick Center will end chronic homelessness in the St. Louis region through Housing First, an evidence-based practice that tells us to remove barriers, do intake and assessment early, move people into housing and offer them support to achieve their goals.
Job Summary
Catholic Charities of the Archdiocese of St. Louis, service line St. Patrick Center, is looking for a mission and values driven individual to join our team at our off-site location, Caritas St. Matthews. The Manager of the Contracted Emergency Residential Services (CERS) Program is part of the Grant Per Diem (GPD) program and will monitor and oversee this Veteran program to ensure contract goals are consistently met. The program manager will train all new coworkers and oversee the typical daily work of the CERS program team to ensure documentation and verification requirements are followed, assessments are accurate, and homeless verification is provided. Responsiblilities include oversight of the CERS contract and assists in the completion of reports, provides mental health assessments and counseling to program clients with severe and persistent mental illnesses, and will work with team members to coordinate case management services. This program is a 24/7 program, requires the ability to be on-call and flexible, and able to consistently work Monday through Friday, 8am to 4:30pm.
Job Responsibilities
- Monitor the program to ensure success of program functioning and contract goals.
- Management of CERS provider staff and be available by phone 24 hours daily, seven (7) days a week and ability to cover nighttime hours and weekends, when needed.
- Conduct and monitor team with Waived Testing - drug urinalysis testing.
- Maintain service line client tracking system and client files, documenting client progress to maintain a permanent record of client activity and act as liaison and consult with community agencies, other ministries, and program clients to maintain coordination in the treatment process.
- Conduct comprehensive, ongoing assessments of program clients’ mental illness, physical health, housing status and other relevant needs, suicidal and homicidal risk assessments, where appropriate.
- Compile required monthly, quarterly, and annual reports and daily/monthly paperwork.
- Responsible for completion of departmental goals of case management and statistics for monthly program reports.
- Monitor 30-, 60- and 90-day follow-ups on all program placement and document progress.
- Research additional benefits available to enhance services and provide outreach to Veterans by networking with other Veteran service providers and inform employers and community groups about the services provided at St. Patrick Center (SPC).
- Facilitate treatment planning groups, participating in setting treatment goals and plans with clients with an emphasis on facilitating personal growth and development towards recovery and wellness.
- Coordinate purchase of supportive services (clothing, shoes, uniforms, tools, IDs, rent requests, haircuts, stipends, etc.) by verifying CTS documentation requirements are met, approving check requests according to accounting requirements and processing rent requests following established procedures.
- Provide direct clinical services to clients on an individual and group basis in the office and in community settings, making appropriate changes in treatment plans to ensure the client’s ability to cope with internal and external stresses.
- Refer clients to appropriate community agencies and other ministries within Catholic Charities of St. Louis, when needed.
- Ensure the care model by interacting with all other ministry programs.
- Assist Director with day-to-day operations in the department to ensure good customer service is provided.
- Supervise and train case management staff providing feedback related to performance, professional growth, opportunities for improvement including annual performance evaluations.
- Coordination of weekly team meetings and routine 1:1 with individual coworkers.
- Ensure all program policies and procedures are being followed and are responsible for Catholic Charities ministry policy regarding work hours, building security and all written personnel standards.
- Other duties as assigned.
Job Requirements
KNOWLEDGE & EXPERIENCE REQUIREMENTS
- Requires bachelor’s degree in social work or human services related discipline and/or 4 to 6 years of relevant professional experience.
- Requires a minimum of two years’ experience in supervisory role.
- First Aid Training and CPR Certification within 30 days of hire.
- Experience Working with Veteran population, especially the unhoused, preferred.
- Experience working with mental illness and substance use disorder.
- Experience with wrap-around services.
- Experience in conducting home visits.
- Knowledge and understanding of area/community resources to provide appropriate referrals
- Knowledge of federal, state, and ministry policies of HIPAA.
- Requires driver’s license (MO residents require Class E), auto insurance, and personal vehicle.
SKILLS & COMPETENCIES REQUIRED
- Demonstration of excellent leadership, communication, and organizational skills.
- Interest in helping Substance Use/Recovery clients reach full potential.
- Counseling and crisis intervention expertise.
- Demonstration of excellent computer skills and the ability to process large amounts of data and manage caseload and program team.
- Commitment to continual personal and professional growth.
- Openness to learning new approaches and willingness to take on new tasks.
- Ability to conduct and submit waived testing per program guidelines.
- Ability to conduct and monitor team conducting suicidal and homicidal risk assessments.
- Ability to keep healthy boundaries and handle confidential information effectively.
- Ability to remain calm in stressful situations.
- Ability to follow, understand, and meet grant requirements including paperwork.
- Ability to engage and work with community agencies and programs.
- Ability to collaborate and work with clients, colleagues, volunteers, and community providers while demonstrating values of Catholic Charities.
- Capability to respect ethnic and cultural diversity within various settings and in a team environment.
RESOURCES FOR WHICH ACCOUNTABLE
- Recruits, interviews, hires, and trains program staff (Case Managers and Engagement Specialists).
- Oversees the daily workflow of the program.
- Provides constructive and timely performance evaluations.
- Handles discipline and termination of employees in accordance with ministry policy.
Incumbent’s public positions and values must be in full agreement with those of Catholic Charities and the teachings of the Catholic Church.
St. Patrick Center does not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities. St. Patrick Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability.
Pre-Employment Screening
All candidates receiving an employment offer must submit a pre-employment screening. The screenings will include criminal background check and other background checks (as needed), Family Care Safety Registration, drug screen, and an employment and education or licensure/certification verification. Various positions will require physical examination, Tuberculosis screening and Hepatitis A. All offers are contingent upon successful completion of required screening.